CUSTOMER CARE
Shipping
Please note shipping delays may be experienced due to Covid-19
Domestic
Free express shipping is offered on all Australian domestic orders over $200. For orders below $200, a $12 shipping will be applied at checkout.
Please allow 1-2 business days for the order to be processed.
Rest of the World
Free express shipping is offered on orders over $500. For orders below $500, a $50 shipping fee will be applied at checkout.
Please allow 1-2 business days for the order to be processed.
Delivery
All items are shipped via tracking to the address provided by the purchaser. Shipments are deemed as delivered as per the tracking and signature on delivery (if applicable).
International Taxes and Duties
Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country and is responsible for assuring the product can be lawfully imported into the destination country.
International shipment may be subject to import taxes, custom duties and fees which are levied once a shipment reaches the destination country. Such taxes, custom duties, fees and any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Please note, in instances where customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
If the customer refuses to pay import taxes, custom duties or any fees associated with the shipment, the customer must cover all expenses in the returning parcel. This includes initial delivery fees, returning delivery fees and any taxes, custom duties or fees associated with the shipment.
Exchange & Returns
Online Store
We accept returns or exchanges on all full priced items within 7 days of receipt. We accept returns for a full refund or store credit.
To qualify for an exchange or refund, all items must be in their original condition; unworn, unused, unwashed, undamaged, with original tags attached. All footwear must be in original condition with no markings or scratches on the shoe including the sole and must be returned in their original undamaged shoe box.
Please note, returns and exchanges are accepted at the discretion of our team, we hold the right to refuse any returns and exchanges if we deem the conditions are unsatisfactory.
Please note, the purchaser is responsible for any shipping costs and additional charges for any return or exchange. Please note we will not be responsible for returns and exchanges that are damaged or lost during transit, it is the purchaser’s responsibility to make sure returns and exchanges are shipped with tracking and insurance. Purchases made online can also be exchanged and returned at our physical store.
To initiate a return or exchange, please email: info@chinatowncountryclub.com
Physical Store
We accept returns or exchanges on all full priced items within 7 days of receipt. We accept returns for a full refund or store credit.
To qualify for an exchange or refund, all items must be in their original condition; unworn, unused, unwashed, undamaged, with tags attached. All footwear must be in original condition with no markings or scratches on the sole and must be returned in their original undamaged shoe box.
Please note, returns and exchanges are accepted at the discretion of our team, we hold to refuse any returns and exchanges if we deem the conditions are unsatisfactory.
Sale Items
We accept returns or exchanges on sale items within 7 days of receipt. Please note sale items can be exchanged or returned for store credit only. Please note, items that are discounted by fifty percent or more are deemed as final sale and cannot be exchanged or returned.
To qualify for an exchange or refund, all items must be in their original condition; unworn, unused, unwashed, undamaged, with original tags attached. All footwear must be in original condition with no markings or scratches on the sole and must be returned in their original undamaged shoe box.
Please note, returns and exchanges are accepted at the discretion of our team, we hold to refuse any returns and exchanges if we deem the conditions are unsatisfactory.
Please note, the purchaser is responsible for any shipping costs and additional charges for any return or exchange. Please note we will not be responsible for returns and exchanges that are damaged or lost during transit, it is the purchaser’s responsibility to make sure returns and exchanges are shipped with tracking and insurance.
Faulty & Incorrect
If you believe you have received a faulty or incorrect item, please contact us within 7 days of receiving the product. We will assess and try our best to resolve any issues.
Refunds & Store Credit
Store Credit will be issued to you via email once your return has been accepted and processed. All Store Credit will be valid for 12 months from the date of issue.
Payment
Physical & Online Store
We accept payments from Visa, Mastercard, Amex.
For purchases made online, we also accept PayPal.
Pricing
Physical & Online Store
All prices on our website are displayed and processed/charged in Australian Dollars AUD inclusive of GST.
Please note International bank charges may apply, please contact your financial institution for more details.
